Return Policy & Instructions
As a courtesy of the Holiday season and gift giving, we have extended our usual 30-day limit on returns and exchanges. We are extending our return policy to February 01, 2022 to return or exchange items purchased after November 01, 2021 through January 02, 2022. All other standard return policy condition apply: see below for details.
Easy 30-Day Return Policy
If you are dissatisfied with your purchase for any reason, you may return it to Off The Ground Sound within 30 days of the delivery date, subject to the conditions and exclusions below. You may initiate a return or exchange online or by phone.
If your orginal item included free items, you must return all associated items for a full refund; the retail value of any free items you keep will be deducted from your reimbursement total.
22 Old Dobson Rd
Vernon Rockville, CT 06066
Please read conditions below. If all conditions are not met, OTG Sound reserves the right to refuse the return or to charge a minimum 15% restocking fee. All returned items must be in new condition, in their original unaltered box, with UPC in tact, must include all packing materials, blank warranty cards, manuals, accompanying free items and accessories. The value of free items you keep will be deducted from your reimbursement total. OTG Sound can only refund the original purchase price. Shipping and handling fees are nonrefundable.
In-ear monitors, computer software, electronic software downloads, and equipment that has been submerged in water.
Defective or Damaged Items
Defective items may be repaired, exchanged to refunded at our discretion for the same model or manufacturer's equivalent model.
Please allow 3-5 business days for mail-in exchanges to be processed.
Refunds & Credits
Once we received and inspected your item(s), we will credit your account. Please allow 5-7 business days for the credit to reflect on your account. In most cases, we will issue you refund to the original payment. Please note: we can only refund the original purchase price. Shipping and handling fees are nonrefundable.
OTG Sound is not responsible for personal data or items left in returned merchandise. OTG is not responsible for any consequential or incidental damage resulting from the sale or use of any merchandise bought from us. We are responsible for the monetary value of the merchandise only. Also, claim for missing items or items damaged in transit must be received within two business days of receipt of merchandise.
Please note: any electronics containing user profile data must be either factory reset or password unlocked before sending back to OTG Sound for return.
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